Reminder/Recall Systems
Reminder and Recall systems from within the practice, and as advised by State or National organisations, are used in this practice to provide ongoing, continuing and preventative care. Patients to advise the GP if they do not wish to be included.

Appointments
Appointments can be made by phone and are booked at fifteen minute intervals. In order to reduce waiting time, it would be appreciated if you inform the receptionist of the need for a longer consultation when making your appointment. As emergencies or urgent problems will be given precedence, unavoidable delays may occur. If you wish, you can ring before your appointment to check if there is any delay.

Home Visits
If you are too unwell and unable to attend the surgery a home visit can be arranged. Visits can also be arranged for patients in local Hospitals and Nursing Homes. However, if you live outside a 5km radius to the Practice, the doctor on duty may be unable to attend, and other arrangements may need to be made.

Patient Survey
From time to time, this practice invites patients to complete a questionnaire on their views of the practice and suggested improvements.

These surveys are completely confidential and help us to maintain a high standard of service.

Fees
Each Doctor determines their own fee and this is set by the Doctor after the consultation. Private billing occurs for most services with bulk-billing of pensioners, at the discretion of the Doctor.

Payment at the time of consultation is preferred.

EFTPOS is available and the preferred method of payment.

A claim can be lodged directly to Medicare on your behalf, with the refund paid by EFT directly to your chosen savings or cheque account, or by cheque.

A full schedule of fees is available from the receptionist.

Customer Service
If you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it.

Please feel free to talk to any Doctor or the Practice Manager about any problems you may have with the service we provide. We believe most problems are best dealt with within the practice. However, if you feel there is a problem you wish to talk further, you may prefer to contact the Victorian Government Centre for handling complaints.

The address is:
Victorian Health Service Commissioner
Level 30, 570 Bourke Street, Melbourne 3000
Telephone: (03) 8601 5200